Product Inquiry

Where are Sunjoy Radiance's products made?

Sunjoy Radiance's products are manufactured right here in the US!

Is There a Guarantee This Will Clear Up My Skin?

A few things to note about our products before you buy. 

1. It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple of weeks, and some require a couple of months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years. 

Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work. 

2. These products can make you break out before you see clear skin. This is called Skin Purging. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks, but great results are seen after this. This won't last forever and note these breakouts would have come up on their own time regardless. :) If you want to help skip this process, pair the products with a facial with extractions. (If you are an esthetician and want to be included in our recommend facialist list, please contact our support team info@sunjoyradiance.com)

We can not guarantee users will see results because there are lifestyle factors, medication, and other skincare that could affect the results you see. If you have questions we are happy to help clear up what could slow results down. 

How Long Will It Take To See Results?

Each person's results will be different based on lifestyle habits and previous product choices.

Some of our users see results on the first night, and others take a few months before they see any improvement. It is based on your unique skin and what is going on below the surface of your skin.

Some users start to clear up immediately, and others will breakout first and then clear up. Unfortunately, this is the nature of a breakout, and with the introduction of these products, this is possible. They contain a lot of active ingredients that help speed up the healing and detoxing of the skin. Hang in there; they are working to help your skin. 

Do you test products on animals?

No. Sunjoy Radiance has never tested on animals at any stage of product development and never will. We also do not contract with any third parties to conduct animal testing on our behalf. We're part of the Leaping Bunny Program, which means not only have we eliminated animal testing from our company, but also from our ingredient suppliers.

I am breaking out when using your products, Is this normal?

We receive emails from time to time of ladies who have been using the products for about a week or two and notice an increase in the amount of breakouts. This is normal and can happen to some of our users.

The life cycle of a breakout can take up to 8 weeks to come to the surface of the skin. With the introduction of these products, they contain all active ingredients that are designed to detox and heal. If there is a buildup of inflammation under the skin, this can come to the surface quickly and at once. This period should pass, and you will be on your way to clearer skin. :)

If you do not have time to wait for your skin to clear up and need quicker results, we recommend a facial with extractions to help remove the buildup in the skin and allow the products to work quickly and efficiently without having to work through this detox process. 

Are the products safe to use for all skin types?

All products were formulated to be safe for all skin types. 

*Please consult your doctor with the list of ingredients found on the website if you have any concerns. 

What temperature do these products need to be stored at?

We recommend storing Sunjoy Radiance products in a room temperature dry place, away from direct sunlight and excessive heat.

I love samples. Can I have some?

Unfortunately, we do not offer product samples. Our products can take anywhere from a few weeks to a few months to see results.

If you are wondering if these products are right for you, take a look at each individual product page where we highlight key ingredients and what they do for your skin and complexion or drop us a line on our contact form or at info@sunjoyradiance.com, and we will help you work through what products would work best for your skin.

Shipping Information

How much is shipping?

At checkout, the system will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based and signature is required for all orders upon delivery.

When will my order arrive?

Most orders process and ship in 1-3 business days but there are sometimes delays due to order volume or inventory. Once shipped, you will receive an email confirmation with the tracking number and carrier details. This information can also be found under “My Account” > “Orders” on sunjoyradiance.com.

US Standard Shipping: 4-10 business days after shipment

US Express Delivery*: Overnight (1 business day) or 2 business day delivery options available

What carrier will deliver my order?

We ship via UPS or USPS for all standard deliveries and are unable to select a carrier due to automated order processing.

Orders sent to a PO Box, APO, FPO and DPO will be shipped through USPS or UPS SurePost.

My package arrived damaged.

Something not right with your order?

We are happy to help. Please send photos of the damaged product in shipping to info@sunjoyradiance.com, and we will assist you further. We must be notified within 48 hours of package arrival. We require photos of both the product and the shipping box and how it arrived.

Returns

Can I Return My Product?

Due to the nature of these products, we do not accept returns on opened and used items. 

Items are considered opened when the shipping box seal and tape are opened. An unopened package may be returned within 10 days of delivery date.

If something arrives damaged we will be happy to help. Please note, we require a photo of the damage including how it arrived in the shipping box. Please notify us within 48 hours of delivery of any damage. 

A few things to note about our products before you buy. 

1. It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple of weeks, and some require a couple of months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years. 

Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work. 

2. These products can make you break out before you see clear skin. This is called Skin Purging. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks, but great results are seen after this. This won't last forever and note these breakouts would have come up on their own time regardless. :) If you want to help skip this process, pair the products with a facial with extractions. (If you are an esthetician and want to be included in our recommend facialist list, please contact our support team info@sunjoyradiance.com)

We can not guarantee users will see results because there are lifestyle factors, medication, and other skincare that could affect the results you see. If you have questions we are happy to help clear up what could slow results down. 

Didn't find what you were looking for? Feel free to contact us at any time!